Helpful information
You can find the answers to our frequently asked question here as well as our how to guides and our application forms.
Frequently Asked Questions
A copy of the Terms & Conditions can be obtained by navigating to the page footer under Legal Documents or by calling us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.
IFSL is subject to the UK GDPR and Data Protection Act 2018. For the purposes of data protection law Investment Fund SL is a data controller in respect of your personal data, and we are responsible for ensuring that we use any personal data in compliance with data protection law. Details of how we process personal data can be found in our Data Privacy Notice, which is available on our website. Section 29 (Letting us process your personal information) of the T&Cs also sets out the terms upon which personal data is processed.
If you are unable to send payment electronically, we can accept a cheque for payment. If you are sending payment electronically the details are as follows:
Account name: Investment Fund Services Limited
Account no: 54597761
Sort code: 40-05-30
IBAN: GB85MIDL40053054597761
BIC CODE: MIDLGB22
Please use your name, your Investment Fund Services Limited (IFSL) account number or holder ID as a reference so that we can match this up with your deal instruction. Not adding a reference to the payment may delay the deal being placed or result in the deal being rejected.
The initial charge, if applicable, is taken from your initial investment amount. The ongoing charges, including the Annual Management Fee, Trustee Fees/Depositary Fees, Auditors Fees, and Transaction Fees, are taken from the fund’s assets, and are reflected within the unit/share price. There may be taxes which you are liable to pay as part of your investment. These costs are not paid via the fund, and it is your responsibility to understand your tax liabilities. IFSL do not provide tax advice and you should therefore consider the impact of tax on your investment carefully and, if in any doubt, seek professional advice before making any investment decision. Further information relating both to the fund costs and potential tax implications can be found in the Prospectus.
Companies are constantly evolving with mergers, takeovers, or rebranding and this can make it difficult for investors to keep track of their investments or keep their account details up to date.
We periodically undertake an exercise to locate clients who we think we may have lost contact with to try and re-establish contact. To do this we utilise data tracing services to find where you may currently be living.
If you think that you may have an investment we administer, or you have received one of our letters, please contact us using the details below to update your account.
Please be aware when you call, we will need to ask you some questions about your investment and address history so please have this information to hand. We may also ask you to send us documentation so we can verify your identity.
If you would like to provide additional information, bank details, or you have any other questions, please do not hesitate to contact us on: Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas Email: ifslclientsupport@ifslfunds.com
We are required to comply with the FCA’s client money rules, as set out in Chapter 7 of the FCA’s Client Assets sourcebook (CASS) (the ‘Client Money Rules’). For further information supporting the protection of client money, refer to the T&Cs under sections 7, 8, 10, 12.3(A) and 17.4.
For any account updates you may need to action (for example a change of address) please email registration@ifslfunds.com where our team will provide you with more information on how to proceed.
If you are sending any documents via email, it is best to ensure that they are sent securely. You can find guidance for sending secure emails here at https://ifslfunds.com/2020/08/28/guidance-for-secure- emails/
As set out in our Client Money section 7.16 of the T&Cs, no interest will be paid on un-invested cash held for your Account.
An ISA is a scheme of investment managed in accordance with the ISA Regulations under terms agreed between the ISA Manager and the Investor (IFSL T&Cs). Income and gains generated by ISA investments are exempt from any further UK income tax as well as capital gains tax in the hands of the investor. Anyone aged 18 or over may invest in a Stocks & Shares ISA, provided they are resident in the UK for tax purposes. This includes members of the armed forces, the Foreign Office and other Crown employees together with their spouses or those in a civil partnership overseas.
There are various different ISA types available however IFSL only offer the Stocks and Shares component in the form of funds it manages, although you may open different ISA types with different providers. Each tax year you may only open one Stocks and Shares ISA.
You may also transfer existing ISAs from previous tax years between providers without affecting your current year’s allowance. You can invest up to £20,000 in the 2022/2023 tax year in our Stocks and Shares ISA, providing you have not already contributed to another Stocks and Shares ISA this tax year. The £20,000 allowance is the total amount you can contribute between all ISA types within the same tax year. This includes other ISAs held elsewhere by you.
You are responsible for ensuring you keep within the allowance. Further details concerning the terms and operation of ISAs can be found in the IFSL T&Cs, including opening an IFSL ISA (section 5.6) and transferring an existing ISA to IFSL (section 5.10).
Some of our funds allow you to invest in an ISA. To find out if your fund allows this option, please refer to the table in the Appendix, otherwise you can contact our Investor Support team on:
Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas
Email: ifslclientsupport@ifslfunds.com
Subject to the T&Cs, you may invest by completing an ISA Application Form, which can be obtained from our website www.ifslfunds.com under the literature section or by calling our Investor Support Team, as above.
When applying for an ISA the monies for your investment must be received before the application form can be processed and any deals placed.
Some of our funds allow you to invest in a JISA. To find out if your fund allows this option, please refer to the table in the appendix, otherwise you can contact our Investor Support team on:
Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas
Email: ifslclientsupport@ifslfunds.com
Subject to the T&Cs, you may invest by completing a JISA Application Form, which can be obtained from our website www.ifslfunds.com under the literature section or, by calling our Investor Support Team, as above.
When applying for a JISA the monies for your investment must be received before the application form can be processed and any deals placed.
Yes. You may transfer an ISA in accordance with section 5.10 of the T&Cs.
All investment involves risk. Your capital is at risk. In addition, there are different risks associated with the specific fund(s) you choose, and these risks can be found in the relevant Prospectus and the KIID. You should not invest in a fund unless you have fully understood the risks associated with such investment and determined that an investment in your selected fund(s) is suitable for you. In addition, it should be noted that the favourable tax treatment given to ISAs may not be maintained. The rates of and relief from taxation depend on your own circumstances and may change over time.
Any capital gains or income from investments in an ISA are free from income tax and capital gains tax. If your fund pays interest on distributions, they are paid without deduction of any tax. If your fund pays dividend distributions, they are also paid without deduction of any tax.
Investment Fund Services Limited (IFSL) acts as Authorised Corporate Director (ACD)/Authorised Fund Manager (AFM) providing help with all aspects of fund operation services, including management, oversight, and distribution to advisers, asset managers, and other organisations in the financial services sector. IFSL is authorised and regulated by the Financial Conduct Authority (FCA).
A unit trust is an authorised investment fund created in the legal structure of a trust, whose founding document is a trust deed to which the trustee and the firm that manages the fund are party. IFSL acts as Authorised Fund Manager (AFM) to these funds.
An open-ended fund that takes the legal form of a company. Such funds are commonly known as an ‘OEIC’ for short. Technically an OEIC created under the UK’s regulatory framework for such funds is called an ‘Investment Company with Variable Capital.’ IFSL acts as Authorised Corporate Director (ACD) to these funds.
When you sell units/shares in a single priced fund(s) we may charge a dilution levy. This is calculated by considering the cost to the fund of selling some of its underlying assets. The reason for this is to ensure that the cost to the fund of selling some of its assets to pay for those shares being sold (such as transaction costs or bid / offer spreads) do not disadvantage any of the remaining investors. This levy is paid back into the fund. It is usually only charged where a large deal or series of small deals take place, as specified in the Prospectus.
Some of our funds are single priced. To find out if your fund is swinging single priced, please refer to the table in the Appendix, otherwise you can contact our Investor Support team on:
Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas
Email: ifslclientsupport@ifslfunds.com
When there are more investors buying units/shares in the fund than selling, there may be occasions when we adjust (swing) the single price upwards. If there are more investors selling than buying, there may be occasions when we swing the single price downwards. This adjustment will cover the transaction costs of buying or selling underlying assets. Transaction costs can include dealing commissions, any transaction taxes and the market ‘spread’ on the assets. The aim of swinging a price is to protect existing investors by absorbing the transaction costs associated with a large investment entering or exiting the fund. As the requirement to swing the price is related to the overall subscriptions and redemptions in the fund, it is not possible to accurately predict when or how often dilution will occur in the future.
Some of our funds are dual priced. To find out if your fund is dual priced, please refer to the table in the Appendix, otherwise you can contact our Investor Support team on:
Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas
Email: ifslclientsupport@ifslfunds.com
Dual pricing provides an effective mechanism to protect against dilution. When investors buy and sell units, the fund managers have to cancel and create units accordingly. (Sometimes they will buy units from sellers themselves, known as box management). The action of creating and cancelling units to meet supply and demand (inflows and outflows of money) create costs. A dual priced fund provides a mechanism whereby this cost is borne by the buyer or seller that causes the cost. With a single priced unit, this cost is borne by the fund itself, therefore affecting all unit holders of the fund. This is known as dilution.
IFSL does not provide investment advice, tax advice or legal advice. You should therefore consider the terms of investment in any fund carefully and, if in any doubt, seek professional advice before making any investment decisions.
The funds are authorised collective investment schemes as defined in the Financial Services and Markets Act 2000 and are regulated by the FCA. The funds are all authorised OEICs/Unit Trusts and are governed by the FCA’s Handbook and their respective trust deed or instrument of incorporation. Details concerning the regulatory status and structure of each All documentation will be provided in English and contracts are subject to English law are set out in the fund’s Prospectus.
IFSL is subject to the General Data Protection Regulation. For the purposes of data protection law IFSL is a data controller in respect of your personal data, and we are responsible for ensuring that we use any personal data in compliance with data protection law. Details of how we process personal data can be found in our Data Protection Privacy Notice, which is available on our website. Section 21 of the T&Cs also sets out the terms upon which personal data is processed.
Money laundering regulations require financial service companies to make checks on the source of all business. Further information regarding our customer verification, anti-money laundering and counter-terrorism financing policy is set out in the T&Cs and in the Prospectus. If you have any queries on money laundering prevention, please call the Investor Support Team free on 0808 145 2500.
Yes. You may transfer an ISA in accordance with section 19 (Can I transfer my account to another provider?) of the Terms & Conditions. If you’d like to do this, please complete our ISA Transfer Form which can be found in our literature section.
As set out in section 14 (How do I see investments and withdraw my money?) of the T&Cs, no interest will be paid on un-invested cash held for your Account.
Investment Fund Services is subject to the UK GDPR and Data Protection Act 2018. For the purposes of data protection law Investment Fund Services is a data controller in respect of your personal data, and we are responsible for ensuring that we use any personal data in compliance with data protection law. Details of how we process personal data can be found in our Data Privacy Notice, which is available on our website.
The Marlborough Select Platform has been designed to help you and your financial adviser manage your savings and investments in one place. Your adviser will administer your account online to keep us informed of your requirements and we provide custody of your cash and investments. You can access different products through our platform to help you with your financial plan. Your adviser can instruct us to purchase or sell investments on your behalf within your portfolio. The Marlborough platform uses Seccl Technology to provide us and you with the online technology.
Yes, our services are designed to be used with advisers to support you. Your adviser will have registered as a Marlborough Select user and will manage your account online for you. We do not provide any advice or check that our services are right for you.
We partner with several DFM’s and Advisers who provide you with investment advice according to your attitude to risk. Our multi account portfolios allow you to use multiple DFMs and support both Model Portfolios and traditional DFM strategies.
Individual Savings Account (ISA) – Tax Efficient savings with an annual savings limit of £20,000 per annum. Dividends, capital gains and interest earned on your savings in an ISA are tax-free and there are no limits on how much you can withdraw. The Marlborough Select ISA is a flexible stocks& shares ISA meaning that any amount you withdraw can be replaced in the same tax year without affecting the annual limit, which will be invested rather than held in cash.
Junior ISA (JISA) – These ISA’s are available for parents or legal guardians to open on behalf of a child, under the age of 18. Once the JISA is open, the account belongs to the child, and they will get access to the account on their 18th birthday.
Self-Invested Personal Pension (SIPP) – This is a type of pension which allows you to choose how you invest. It is tax efficient with tax relief being added to your account from HMRC, dividends and interest are tax-free, and it is normally free of inheritance tax on death. There is an annual limit as to how much you can save. You can’t withdraw any funds until you are aged 55 (raising to age 57 in 2028). 25% of your savings can be withdrawn tax free, the remainder is taxed as income.
General Investment Account (GIA) – Savings in a GIA are liable to dividend, capital gains and interest tax. Withdrawals are not limited, and you can transfer directly to your ISA and/or SIPP to utilise your allowances for more tax-efficient savings.
Your adviser will apply for an account on your behalf. Once the application has been submitted online, we will email you to check your details and ask you to confirm your agreement to the terms.
You will have access to the platform with a secure log in provided by us. This is where we will provide you with your quarterly reports which give you a full breakdown of your investment portfolio. We will send you an email to let you know that a secure message is waiting for you to open.
Both Marlborough Select and Seccl Technology are authorised and regulated by the FCA and we are required to comply with their client money rules. This means that your investments are held separately from the firms’ and regularly reconciled.
Yes, we offer regular savings monthly. Your direct debit can be collected on one of 4 days in the month. 7th, 14th, 21stor 28th. If these days fall on a weekend or bank holiday, we will collect on the next working day.
This depends on whether your account is invested or in cash. Cash withdrawals are completed within 3-5 working days. If investments need to be sold before your withdrawal, this could take up to 10 working days.
Yes, if you have existing investments, your adviser can request a transfer from your existing provider to us. This can be done in cash or in-specie, which means that your assets are re-registered to our nominee company and not sold to transfer.
Talk to your Financial Adviser about how to invest using the our platform. If you don’t have an adviser, you can find one at www.unbiased.co.uk .
How to guides
To open a new account please complete and sign the relevant application form found under the literature section of the website, noting the following six points:
I. The application form must then be scanned or clearly photographed and emailed to dealing@ifslfunds.com
II. Please ensure an email address or telephone number is listed on the application form so that we may easily contact you if there are any issues
III. Deals on new accounts cannot be placed until we have received both the emailed application form and the payment (see below for how to send payment)
IV. For accounts with multiple holders, the application form must be signed by all holders
V. ISA & JISA accounts cannot have joint holders
VI. All other account types can have a maximum of five holders including the main holder.
You can buy units/shares in the funds if you’re aged 18 or over which can be either held within an ISA or general investment account.A Junior ISA is also available should you wish to invest on behalf of an eligible child. Further details are provided in section 5 of the IFSL Terms and Conditions (T&Cs). The minimum investment for each fund can be found in the specific Prospectus relating to your chosen fund(s).
We will place your deal in accordance with section 7 of the T&Cs. Your investment will then be made in your chosen fund(s) at the next available valuation point, and we will send you a contract note. This will give you all the details about your investment such as the number of units/shares you receive, the price you paid and the date your investment was made. You should keep this document safe for future reference. For details of the valuation point for each fund please refer to the relevant Prospectus.
To place a deal on an existing account over the phone please call the dealing line on 0808 164 5458. A dealer will take you through the security process and will be able to take the deal from you.
If you are placing a subscription, we ask that you send payment as detailed below.
Please note: If you are looking to top up your ISA and have not invested in the current or previous tax year, we will require a completed ISA application form which is available at www.ifslfunds.com in our literature section. We will accept a scanned or clearly photographed copy of the form sent to us at dealing@ifslfunds.com. For ISA subscriptions we will be unable to place the deal until we have received payment.
To place a deal via email please complete the relevant form as found under the literature section of the website at www.ifslfunds.com. This can then be scanned or clearly photographed and sent to dealing@ifslfunds.com. Any subscriptions into ISA accounts will only be placed once we are in receipt of both the instruction and payment. Please refer to the ‘Payment details for investments’ section below.
Some of our funds allow you to make regular monthly savings. To find out if your fund allows this option, please refer to the table in the Appendix, otherwise you can contact our Investor Support team on:
Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas
Email: ifslclientsupport@ifslfunds.com
Details concerning the setting up and operation of a regular savings plan can be found in sections 7.27 to 7.35 (inclusive) of the T&Cs.
If this option is available for your fund, please complete a ‘Regular Savings and Top Up Application Form,’ which is located at www.ifslfunds.com in our literature section and send it by post to your authorised Financial Adviser or IFSL.
When instructing a redemption request via any of the methods below, it is important that you provide the bank details of where you would like the proceeds to be paid. We can only pay them into an account in the name of one or more of the account holders. We use an online account verification system to verify the bank details you provide. If we are unable to verify your bank details, we may request evidence of your bank account details.
You can instruct us to sell some or all of your units/shares at any time via one of the three methods below:
In writing
Any redemption instructions that you send to us in writing must be signed by all holders. Instructions should be sent to IFSL, Marlborough House, 59 Chorley New Road, Bolton BL1 4QP
Via email
Any redemption instructions you send to us via email must be received from an email address registered on the account. Where there are multiple holders, the other holders must be CC’d into the email request using the email address we have registered for them on the account. Where there is no email address registered on the account, a written instruction, signed by all holders, can be attached to the email. The request should be sent to dealing@ifslfunds.com
Via telephone
You can instruct a redemption request by calling our Dealing team on 0808 164 5458 (free from the UK) or +44 1204 803 932 (if calling from overseas). When placing a redemption instruction over the phone we will ask you some questions about your account to confirm your identity. If there are multiple holders on the account, we will need to confirm the identity of all holders before accepting a redemption instruction.
Some of our funds allow you to take regular monthly withdrawals. To find out if your fund allows this option, please refer to the table in the Appendix, otherwise you can contact our Investor Support team on:
Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas
Email: ifslclientsupport@ifslfunds.com
Payment will be made to your nominated bank account in accordance with your instructions. Shares will be sold four business days prior to the payment date. The payment date is the first business day of the month each month.
You should understand that making withdrawal(s) from your investment will reduce the value of the investment as well as reducing any income received from it. By withdrawing from your investment, you may become liable for capital gains tax. IFSL does not provide tax advice, you should seek independent advice if required.
Your fund(s) cannot fall below the minimum investment amount. Please refer to the fund prospectus for details of the minimum investment amounts, this can be found at www.ifslfunds.com
Yes, you may switch from one IFSL Fund to another as set out in section 9 of the T&Cs.
You may telephone our Investor Support Team on 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseas, or by email to ifslclientsupport@ifslfunds.com to request a valuation of your investments in the IFSL funds.
Fund prices are available on our website www.ifslfunds.com along with our T&Cs and other useful information. Statements will be sent to you every 6 months in accordance with the T&Cs.
You may sell all or part of your ISA holding with IFSL by writing to us, ensuring your instruction is signed, or by calling our Dealing Team free on 0808 164 5458. We will send the proceeds in accordance with the T&Cs.
Some of our funds allow you to make regular savings into your ISA/JISA. To find out if your fund allows this option, please refer to the appendix below, otherwise you can contact our Investor Support team on:Phone: 0808 178 9321 free in the UK or +44 1204 803 932 if calling from overseasEmail: ifslclientsupport@ifslfunds.com
Yes, you may switch from one of our funds to another as set out in section 12 (Can I switch between investments?) of the Terms & Conditions. If you’d like to do this, please complete our Switch & Conversion Form which can be found in our literature section.
Some of our funds allow you to make regular monthly investments. To find out if your fund allows this, please refer to the table in the Appendix below, otherwise you can contact us on 0808 178 9321 or +44 1204 803 932 if you’re calling from overseas. Alternatively you can email us at ifslclientsupport@ifslfunds.com.
Details concerning the setting up and operation of a regular savings plan can be found in sections 6 (How can I fund my account, receive income payments and withdraw money?) of our Terms & Conditions. If this option is available for your fund, please complete a 'Regular Savings and Top Up Application Form', which is in our literature section and send it by post to your authorised Financial Adviser or Investment Fund Services.
